1. Order Cancellations

• Orders can be cancelled within 12 hours or before dispatch.
• Once shipped, cancellation is not possible.
• Contact us immediately via WhatsApp or email with order ID.
• Refunds for prepaid orders processed within 5–7 working days.

2. Return & Replacement Policy

• Returns accepted only for wrong or damaged/leaked products.
• Raise request within 48 hours with unboxing video & photos.
• Product must be unused and sealed for replacement.

3. Refund Process

• Approved refunds initiated within 5–7 business days.
• Refund via original payment method.
• COD refunds via UPI or bank transfer.
• Shipping costs may be adjusted in partial refunds.

4. Non-Refundable Situations

• Opened or used products.
• Complaints after 48 hours of delivery.
• Sale/combo/coupon products.
• Fragrance or personal preference issues.

5. Damaged or Wrong Product Delivery

• Contact us within 48 hours with proof.
• After verification, replacement/refund within 7 working days.

6. Shipping Costs

• We bear shipping cost for wrong/damaged product.
• Customer bears shipping for voluntary returns.

7. Contact for Support

8. Policy Updates

Vann Shakti reserves the right to modify this policy without prior notice. The latest version will always be available on our website.