💰 Vann Shakti — Refund & Cancellation Policy

Last updated: [Insert Date]
Welcome to Vann Shakti, where we strive to deliver 100% natural Ayurvedic products crafted with care. Our Refund & Cancellation Policy ensures a transparent and fair experience for every customer.

1. Order Cancellations

• Orders can be cancelled within 12 hours of placing them or before dispatch, whichever is earlier.
• Once the order is shipped, cancellation is no longer possible.
• Contact us immediately via WhatsApp or email with your order ID.
• Refunds for prepaid orders will be processed within 5–7 working days.

2. Return & Replacement Policy

• Returns accepted only if you receive a wrong or damaged/leaked product.
• Raise a return request within 48 hours of delivery with unboxing video & photos.
• Product must be unused, sealed, and in original packaging for replacement eligibility.

3. Refund Process

• Approved refunds will be initiated within 5–7 business days.
• Refunds will be made via the original payment method.
• For COD, refunds will be via UPI/bank transfer after verification.
• Partial refunds will have adjusted shipping costs.

4. Non-Refundable Situations

• Opened, used, or tampered products.
• Complaints raised after 48 hours of delivery.
• Items bought during sale/combo/coupon offers.
• Customer dislikes fragrance, texture, or results (subjective).

5. Damaged or Wrong Product Delivery

• Contact us within 48 hours with Order ID, unboxing video, and photos.
• After verification, we will send a replacement or refund within 7 working days.

6. Shipping Costs

• For wrong/damaged products, we bear all shipping costs.
• For voluntary returns, customer bears shipping & handling charges.

7. Contact for Support

8. Policy Updates

Vann Shakti reserves the right to modify this policy without prior notice. The latest version will always be available on our website.